1. When will my order arrive?
Delivery times depend on your item type. Early Access items are sustainably made-to-order just for you, so the estimated delivery time is shown on each product page. You can also check your confirmation email for the exact estimated delivery date.
Best Sellers items are already in stock and arrive within 5–8 business days. You will always see this clearly labeled on the product page before checkout.
If your order contains both types, we will ship them together once the pre-order pieces are ready, unless you contact us to request a split shipment.
2. Why do Early Access pieces take a little longer?
Because we make them only after you order. Instead of mass-producing thousands of garments and hoping they sell, we create each Early Access piece for the person who actually wants it. That avoids overproduction, protects quality, and is a big part of why our prices stay fair — the only trade-off is a short, clearly-stated wait.
3. What if my order arrives late?
Every Early Access order shows a clear estimated ship date. If we ever miss it by more than 5 business days, you’re entitled to a full refund — no questions asked. Email us anytime, or we’ll often reach out and process it for you first. We make to order, but your time still matters to us.
4. Which size should I choose?
Every product page features a detailed size chart and specific product measurements in centimeters and inches. For the most accurate fit, we recommend measuring a similar garment you own flat and comparing the numbers, as this is more reliable than measuring your body.
If you are between sizes: size up for a relaxed, comfortable fit, or size down for a closer, more fitted look.
Still unsure? Email your measurements to support@avielora.com before placing your order, and we will gladly provide a personalized size recommendation.
5. What if the item doesn’t fit or I’m not happy with it?
You have a 30-day return policy, starting from the day you receive your order.
To initiate a return, simply email your order number to support@avielora.com within 30 days of delivery. Please ensure all items remain unworn, unwashed, with original tags attached, and in their original packaging.
We care about your experience and handle fit or quality concerns on a case-by-case basis. If you are not completely satisfied, please reach out so we can work together to find a solution that works for you.
6. Can I cancel my pre-order?
Yes, with one timing consideration.
Since production typically begins about 5 days after you place the order, please email support@avielora.com with your order number as early as possible to get a full refund.
Once production begins, we cannot cancel the order because the piece is already being custom-made for you. However, you are never locked in, as your 30-day return policy still applies after the item is delivered.
If you are unsure about your order’s timeline, just reach out to us. We will always verify the current production status before processing any cancellation requests.
7. Are my items covered by a guarantee?
Yes — every Avielora piece comes with our 100-Day Quality Guarantee. If your item develops a quality or craftsmanship defect within 100 days of delivery under normal use, we will repair, replace, or refund it free of charge.
This covers manufacturing defects and material faults (not normal wear, accidental damage, or improper care). Just email support@avielora.com with your order number and a photo. This is separate from — and in addition to — your 30-day return right.
8. What fabrics do you use, and how do I care for them?
Every product page lists the exact material composition and care instructions for that specific piece. We choose fabrics for how they feel, drape, and last through real wear — not for how cheaply they mass-produce. You’ll also find close-up fabric photos in each product’s gallery so you can judge the texture before you buy.
9. Where are your clothes made?
Our pieces are designed in-house and made by trusted production partners in Vietnam and China — the caliber of facilities used by many mid-tier European labels — and every piece passes a multi-step quality check before it ships. Working directly with our makers, instead of through middlemen and European warehouses, is exactly how we keep quality high and the price fair.
10. Why is Avielora priced the way it is?
Our pricing is affordable because of the Customer-to-Manufacturer (C2M) model. By working directly with top production partners, we eliminate middlemen, wholesale markups, and physical retail costs. Additionally, our made-to-order approach means we never overproduce. Traditional brands often add a 30-40% markup to cover unsold inventory, but since we don’t carry that excess cost, you don’t have to pay for it.
As a result, you receive garments crafted to the standards of mid-tier European fashion brands, at a fair price that only reflects the true cost of making and delivering the piece directly to you.
11. How can I pay for my order?
We accept the following payment methods at checkout:
PayPal — pay directly from your PayPal balance, linked bank account, or card. Fully covered by PayPal Buyer Protection.
PayPal Pay Later (3 installments) — split your order into 3 equal monthly payments at no extra cost and no interest. You’ll pay the first installment at checkout, and the remaining two are automatically charged 30 and 60 days later. Eligibility is determined by PayPal at checkout.
Credit and debit cards — Visa, Mastercard, and American Express, processed securely through PayPal’s checkout (you don’t need a PayPal account to use this option).
All transactions are encrypted, and we never see or store your card details directly.
12. How do I track my order?
Once your order ships, you’ll receive an email with a tracking link and your unique tracking number. You can click through to see real-time status updates from dispatch to delivery.
For pre-orders, we’ll keep you informed at every key stage even before shipping: order confirmed, production started, quality check complete, shipped, and out for delivery. This way you’re never wondering where your order is throughout the made-to-order window.
If you haven’t received a tracking notification by your estimated delivery date for an Early Access order or 3 business days of placing a Best Sellers order, please email support@avielora.com with your order number and we’ll look into it immediately.
13. Do you offer free shipping?
Yes. Every order ships with free standard shipping — no minimum, no threshold. If you'd like it faster, express shipping is available for $8.99.
Standard shipping is always free; if you choose express, its cost is shown in your cart before checkout.
14. How can I reach you?
We’re a real team and happy to help — with sizing, order changes, returns, or anything else. Email us anytime at support@avielora.com and a real person will get back to you promptly.
