1. When will my order arrive?
Best Sellers: Already in stock, ready to ship — arrives in 5–8 business days, no waiting on production.
Delivery time depends on the item type — and for Early Access, it breaks down into three clear stages:
- Order preparation 1–2 business days
- Production 8–12 business days
- Shipping 6–8 business days.
Your exact "Ships by" date is shown on the product page and in your confirmation email.
Order both types together? We ship them as one package once the Early Access piece is ready, unless you email us to request a split shipment.
2. Why do Early Access pieces take a little longer?
Because we only cut and sew each piece after you order it — never before. Most brands mass-produce thousands of units and hope enough sell; we make exactly what's ordered, for the person who ordered it. That's what keeps quality high, avoids fashion waste, and is a real part of why our prices stay fair. The trade-off is a short, clearly-stated wait — never a guessing game.
3. What if my order arrives late?
Every Early Access order shows a clear "Ships by" date, and we keep you posted at every stage — order confirmed, production started, quality check complete, shipped. If your order is running behind that date, email support@avielora.com with your order number and we'll look into it right away.
4. Which size should I choose?
Every product page has a detailed size chart with real measurements in centimeters and inches. For the most accurate fit, measure a similar garment you already own, laid flat, and compare it to our chart — this is more reliable than measuring your body directly.
Between sizes? Size up for a relaxed, comfortable fit, or size down for a closer, more fitted look.
Still unsure? Email your measurements to support@avielora.com before ordering, and we'll send a personalized size recommendation.
5. What if the item doesn't fit or I'm not happy with it?
You have 30 days from delivery to return any item — no reason needed. Didn't fit, changed your mind, or just not what you expected — all valid, no explanation required.
To start, email your order number to support@avielora.com within 30 days of delivery. Items must be unworn, unwashed, with original tags attached, and in their original packaging.
Have a fit or quality concern instead? Reach out first — we handle these case by case and will work with you directly to make it right.
6. Can I cancel my pre-order?
Yes — you can cancel a pre-order at any time before your payment method is charged, free of charge.
Some orders are paid in full at checkout. Others are placed at $0 upfront, with the remaining payment charged within 48 hours of your item completing production — we'll always email you before this charge is made. You can check your order's payment status anytime in your cart.
To cancel, email support@avielora.com from the email address used to place your order, along with the item you'd like to cancel — our team will process it as quickly as possible.
If payment has already been taken, we'll cancel your order and issue a full refund. If no payment has been taken yet, we'll simply cancel the order — there's nothing to refund.
7. Are my items covered by a guarantee?
Yes — every Avielora piece carries our 100-Day Quality Guarantee. A craftsmanship or material defect within 100 days of delivery, under normal use? We repair, replace, or refund it, free of charge.
This covers manufacturing defects and material faults — not normal wear, accidental damage, or improper care. Email support@avielora.com with your order number and a photo to make a claim. This guarantee is separate from, and in addition to, your 30-day return right.
8. What fabrics do you use, and how do I care for them?
Every product page lists the exact material composition and care instructions for that specific piece — no guessing. We choose fabrics for how they feel, drape, and hold up through real wear, not for how cheaply they mass-produce. Close-up fabric photos are in every product gallery, so you can judge the texture before you buy.
For detailed washing, drying, ironing, and storage instructions by material — Cotton Knit, Wool-Blend Knit, and Cashmere — see our Fabric Care Guide.
9. Why is Avielora priced the way it is?
Our pricing works because of a Customer-to-Manufacturer (C2M) model: we work directly with production partners, cutting out middlemen, wholesale markups, and physical retail costs entirely. Our made-to-order approach also means we never overproduce — traditional brands often bake a 30–40% markup into every price just to cover unsold inventory. We don't carry that cost, so you don't pay for it.
The result: garments crafted to mid-tier European standards, priced to reflect only what it actually costs to make and ship your piece directly to you.
10. How can I pay for my order?
Depending on the item, your order may require payment in full at checkout, or may be placed as a pre-order at $0 upfront — with the remaining balance charged automatically within 48 hours of your item completing production. You'll always receive an email notice before this charge is made. You can check which applies to your order in your cart.
Pay directly by card — Visa, Mastercard, American Express, Discover — or use Shop Pay, Apple Pay, Google Pay, and PayPal at checkout.
PayPal Pay Later is also available: split your order into 3 equal, interest-free monthly payments. You pay the first installment at checkout, and the remaining two are automatically charged 30 and 60 days later. Eligibility is determined by PayPal at checkout.
All transactions are encrypted end-to-end — we never see or store your card details directly.
11. How do I track my order?
Once your order ships, you'll get an email with a tracking link and number — click through anytime for real-time status.
For pre-orders, we keep you posted at every stage, even before shipping: order confirmed → production started → quality check complete → shipped → out for delivery. You're never left wondering where things stand.
No tracking notification by your estimated delivery date (Early Access) or within 3 business days (Best Sellers)? Email support@avielora.com with your order number and we'll look into it right away.
12. Do you offer free shipping?
Yes — every order ships free, standard, no minimum spend required. Want it faster? Express shipping is available for $8.99, shown clearly in your cart before checkout.
13. How can I reach you?
We're a real team, not a bot — happy to help with sizing, order changes, returns, or anything else. Email support@avielora.com anytime; we respond within 24 hours, Monday to Friday.