At Avielora, we want you to love what you ordered. If something isn't right, returns are simple — and every piece is backed by our 100-Day Quality Guarantee.
1. Your 30-Day Return Right
You have 30 days from the date you (or someone you designated) received your order to return your purchase — no reason required.
To start a return, email support@avielora.com with a clear statement of your decision. Our customer care team will take care of the rest.
How to Return
- Email support@avielora.com with your order number.
- Our customer care team will email you a prepaid return label and simple instructions; a flat $5 return-shipping fee is deducted from your refund.
- Send items unworn, unwashed, and with original tags attached.
You must ship the item back within 30 days of notifying us. The deadline is met if you send the item before the 30 days end.
Where to send your return: Returns are processed at our U.S.-based returns center, so your item ships to a local U.S. address — not overseas. For security, our customer care team provides the exact return address and instructions by email once your return is started.
How Refunds Work
Once we receive and inspect your return, we'll confirm receipt and issue your refund to your original payment method, within 30 days of receiving your cancellation notice. We may hold the refund until we receive the returned item or you provide proof of shipment — whichever comes first.
We refund all payments received from you, including original (standard) shipping costs — except any extra cost from choosing a non-standard shipping upgrade. The only deduction is a flat $5 return-shipping fee, taken from your refund; no other fees apply.
You're responsible for any reduction in an item's value resulting from handling beyond what's necessary to inspect its nature, characteristics, and function.
Items That Can't Be Returned
Sealed items that aren't suitable for return for hygiene reasons (e.g., underwear, bodysuits) can't be returned once the seal has been opened after delivery.
Note: Our pieces are made after purchase in standard sizes and are not custom-made — your full 30-day return right applies.
Defective or Wrong Items
For legitimate defects or wrong items shipped, we cover the return cost and arrange either a replacement or a full refund. Please contact support@avielora.com first with photos of the issue.
2. 100-Day Quality Guarantee
Every Avielora piece is covered by our 100-Day Quality Guarantee. If your item develops a quality or craftsmanship defect within 100 days of delivery under normal use, we'll repair or replace it free of charge — or, if the piece is sold out, issue full store credit.
This guarantee covers manufacturing defects and material faults. It does not cover normal wear and tear, accidental damage, or improper care. To make a claim, email support@avielora.com with your order number and a photo of the issue.
This guarantee is in addition to your statutory rights and your 30-day return right, and does not affect them.
3. Changing or Cancelling an Order
You may modify or cancel your order free of charge within 24 hours of purchase. Email support@avielora.com from the address used to place the order, with your order number, and we'll cancel it and refund you in full right away.
After 24 hours your piece has entered production and can no longer be changed or cancelled — but your 30-day return right applies in full once it arrives.
Cancellation Form (optional)
(If you wish to cancel your order, you can complete this form and email it to us — though a simple email is enough.)
To: Alpha Allin Company Limited (trading as "Avielora") — Email: support@avielora.com
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*): Ordered on (*) / received on (*): Consumer name(s): Consumer address(es): Consumer signature (only if submitted on paper): Date:
(*) Delete as applicable.
