General Terms and Conditions
(Status: June 2026)
§ 1 Scope, Definitions These General Terms and Conditions ("Terms") govern all contracts, deliveries, and other services between ALPHA ALLIN Company Limited (trading under the brand "AVIELORA," hereinafter "AVIELORA," "we," "us") and customers (hereinafter "Customer," "you") via the AVIELORA online shop. A consumer is any natural person who enters into a legal transaction for purposes predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person, or a partnership with legal capacity, acting in the exercise of their trade, business, or profession when entering into the transaction. Differing, conflicting, or supplementary terms of the Customer do not become part of the contract unless AVIELORA expressly agrees in writing. The version of these Terms valid at the time of the order applies. Mandatory consumer-protection provisions at the consumer's habitual residence remain unaffected.
Brand name and official website: The brand names "AVIELORA" and "AVIELORA Fashion" are also used worldwide by other companies and online presences not affiliated with us. This website https://www.avielora.com/ (the "Website") is the only official online shop of AVIELORA Fashion, operated by ALPHA ALLIN Company Limited. Our official contact details are: Website: https://www.avielora.com/ — Email: support@avielora.com. We are not affiliated with any other websites, online shops, social media profiles, or sellers using the name "AVIELORA" or "AVIELORA Fashion." We accept no responsibility or liability for such third-party offerings.
§ 2 Offers, Product Descriptions, and Conclusion of Contract The items, specifications, colors, and prices shown in the online shop do not constitute a legally binding offer, but a non-binding invitation to place an order. By clicking the "Buy" button, the Customer submits a binding offer to conclude a purchase contract for the goods in the shopping cart. Receipt of the order is confirmed immediately by automated email (acknowledgment of receipt). This does not yet constitute acceptance. The contract is concluded when AVIELORA expressly accepts the order by email (order confirmation), begins production, or hands over the goods for shipment. AVIELORA may reject orders for objective reasons (e.g., pricing errors, suspected fraud).
§ 3 Customer Account, Communication, Technical Requirements Orders are possible with or without a customer account. When creating an account, complete and truthful information must be provided; login credentials must be kept confidential. Contract-relevant information (e.g., order confirmation, shipping information) is generally transmitted electronically by email. The Customer ensures that the email address provided is reachable and that delivery is not blocked by spam filters.
§ 4 Prices, Taxes, Shipping Costs, Currency The prices shown in the shop at the time of the order apply. All prices are shown without sales tax. Any applicable sales tax is calculated and added at checkout based on your shipping address, in accordance with the laws of the relevant U.S. state. Shipping costs, if any, are shown separately during checkout. You will not be charged additional customs or import duties on delivery.
§ 5 Payment Terms, Due Date, Default Accepted payment methods are shown in the shop. The purchase price is due immediately. Charges are made according to the terms of the chosen payment service. AVIELORA is entitled to withhold performance of the contract (including the start of production) until payment is made in full.
§ 6 Production Model (Hybrid: Early Access & Ready-to-Ship) To combine sustainability with service, we use a hybrid model: Early Access — many items are produced only after the order is received, to avoid overproduction. Ready-to-Ship — popular items are pre-produced in small batches and are immediately available. Standard sizes: production is always in standard clothing sizes (e.g., S, M, L, XL); these are not custom-made items. Tolerances: customary batch- or display-related tolerances (e.g., slight color nuances) do not constitute a defect.
§ 7 Delivery, Delivery Times, Partial Deliveries Delivery is made directly from our production facilities in Vietnam or China. This shortens the supply chain and avoids unnecessary warehousing. Delivery time: specific delivery times are shown on the respective product page. Ready-to-Ship items: approx. 7–10 business days. Early-Access items: approx. 14–19 business days. Partial deliveries: we are entitled to make partial deliveries (e.g., splitting into in-stock and Early-Access goods) where reasonable for the Customer; any additional costs arising are borne by AVIELORA. Delivery obstacles/force majeure: events beyond our control (e.g., natural events, strikes, pandemic situations, customs delays) may extend delivery times.
§ 8 Transfer of Risk, Delivery & Tracking Consumers: the risk of accidental loss passes only upon handover to the consumer. Proof of delivery: the tracking information provided by the shipping service provider (status "Delivered") serves as an indication that delivery has taken place. Reporting losses: we strongly ask the Customer to report missing shipments (despite "Delivered" status) promptly, ideally within 7 days, so that we can initiate an investigation with the shipping provider. Later reports may reduce the chances of a successful investigation. If non-delivery occurs due to incomplete address information provided by the Customer, the Customer bears the resulting costs.
§ 9 Retention of Title The delivered goods remain the property of AVIELORA until full payment. The Customer has a right of retention only insofar as it is based on the same contractual relationship.
§ 10 Returns and Cancellations You may return your purchase within 30 days of receipt, for any reason. To start a return or cancel your order, send us a clear statement of your decision by email to support@avielora.com. The goods need be sent back; you bear the direct cost of return shipping. This voluntary return right also applies to Early-Access items, since they are made in standard sizes. It does not apply to sealed goods that are unsuitable for return for hygiene reasons (e.g., underwear, bodysuits) once the seal has been removed after delivery. Full details are set out in our Returns, Cancellations & Refunds Policy.
§ 11 Returns & Defect Process Condition: returns should ideally be unworn, undamaged, and with all original tags; any loss of value due to use beyond what is necessary to inspect the goods may be deducted. Defects/incorrect delivery: in the case of legitimate defects or incorrect delivery, AVIELORA bears the return shipping costs and arranges replacement or refund. Please notify us in advance with photos.
§ 12 Warranty (Rights in Case of Defects) The statutory warranty rights apply. In the case of legitimate defects, AVIELORA provides subsequent performance (repair or replacement). Entrepreneurs must report obvious defects without delay.
§ 13 Liability AVIELORA is liable without limitation for intent, gross negligence, and for injury to life, body, or health. In the case of slight negligence, AVIELORA is liable only for the breach of essential contractual obligations (cardinal obligations), limited to the foreseeable damage typical for the contract. Liability under product liability law remains unaffected.
§ 14 Vouchers, Discount Codes Vouchers can only be redeemed under the conditions communicated. Cash payout is excluded.
§ 15 User-Generated Content (UGC), Reviews When customers submit content (reviews, photos), they grant AVIELORA a simple, time-unlimited right of use for marketing purposes. The Customer warrants that they hold the rights.
§ 16 Data Protection AVIELORA processes data for contract fulfillment and communication. For details, please see our Privacy Policy.
§ 17 Sustainability & Transparency Our "No-Stock" approach avoids waste. We transparently inform you about the status of your order (production → shipping).
§ 18 Protection of Intellectual Property All content on this website (photos, texts, designs, logos) is the intellectual property of AVIELORA or ALPHA ALLIN Company Limited and is protected by copyright. Any unauthorized use, reproduction, or scraping of content is prohibited and will be prosecuted under civil and criminal law.
§ 19 Force Majeure AVIELORA is not liable for delays caused by events of force majeure (e.g., pandemics, wars, natural disasters). Deadlines are extended appropriately.
§ 20 Assignment AVIELORA may transfer rights and obligations to affiliated companies. The Customer may assign claims only with consent.
§ 21 Applicable Law, Jurisdiction The law of Vietnam applies. For customers resident in the United States, these Terms and any dispute arising out of or relating to them or to your purchase are governed by the Federal Arbitration Act and the laws of the State of Delaware, without regard to its conflict-of-laws rules, and the binding arbitration and class-action waiver in § 27 apply to you. Consumer protection: for consumers, the mandatory consumer-protection provisions of their state or country of habitual residence remain unaffected. Jurisdiction: for merchants, the registered office of ALPHA ALLIN Company Limited is the exclusive place of jurisdiction.
§ 22 Changes & Severability Clause AVIELORA reserves the right to amend these Terms. Should any provision be invalid, the remainder of the contract remains effective.
§ 23 Disclaimer of Warranties (U.S. customers) Except as expressly stated in these Terms and to the fullest extent permitted by applicable law, the website and all products are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or secure. Some jurisdictions do not allow the exclusion of certain implied warranties, so some of the above exclusions may not apply to you.
§ 24 Limitation of Liability (U.S. customers) To the fullest extent permitted by law, AVIELORA and ALPHA ALLIN Company Limited shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, data, goodwill, or revenue. Our total aggregate liability arising out of or relating to your purchase or these Terms shall not exceed the amount you actually paid for the product(s) giving rise to the claim. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law.
§ 25 Indemnification You agree to indemnify, defend, and hold harmless AVIELORA, ALPHA ALLIN Company Limited, and their officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your breach of these Terms, your misuse of the website, or your violation of any law or of the rights of a third party.
§ 26 Acceptable Use / Prohibited Uses You may not use the website or our content for any unlawful or unauthorized purpose, including: violating any applicable law or regulation; infringing our or others' intellectual-property rights; uploading or transmitting malware or harmful code; harassing, abusing, or harming others; submitting false or misleading information; or scraping, data-mining, or otherwise collecting content or data without our prior written permission. We may suspend or terminate access for any violation.🟡
§ 27 Binding Arbitration & Class-Action Waiver (U.S. customers) PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
(a) Informal resolution: Before starting arbitration, you agree to first contact us at support@avielora.com and give us 30 days to try to resolve the dispute informally.
(b) Binding arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or your purchase that is not resolved informally will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. Judgment on the award may be entered in any court having jurisdiction.
(c) Class-action waiver: You and AVIELORA agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims.
(d) Jury-trial waiver: You and AVIELORA waive any right to a trial by jury.
(e) 30-day opt-out: You may opt out of this arbitration agreement by emailing support@avielora.com within 30 days of your first purchase, stating your name, order number, and your intent to opt out.
(f) Exceptions: Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court for intellectual-property infringement.
§ 28 SMS / Text-Message Marketing (U.S.) If you opt in to our SMS/MMS marketing program, you consent to receive recurring automated marketing text messages at the number you provide. Consent is not a condition of any purchase. Message and data rates may apply; message frequency varies. Reply STOP to unsubscribe or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your data.