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Everything you need to know

1. When will my order arrive? 

Every piece is handmade after purchase. We prepare your order within 3–7 business days. Once it's dispatched, delivery takes 7–15 business days — counted from dispatch, not from purchase. You'll receive a tracking number by email the moment it ships.

If items in one order are ready at different times, we may ship them separately at no extra cost, each with its own tracking number.

2. Do you offer free shipping?

Yes — every order ships free, standard, no minimum spend required. Delivery takes 7–15 business days from the day your order is dispatched.

3. Which size should I choose?

Every product page features a detailed size chart and specific product measurements in centimeters and inches. For the most accurate fit, we recommend measuring a similar garment you own flat and comparing the numbers, as this is more reliable than measuring your body.

If you are between sizes: size up for a relaxed, comfortable fit, or size down for a closer, more fitted look.

Still unsure? Email your measurements to support@avielora.com before placing your order, and we will gladly provide a personalized size recommendation.

4. Why is Avielora priced the way it is?

Our pricing is affordable because of the Customer-to-Manufacturer (C2M) model. By working directly with top production partners, we eliminate middlemen, wholesale markups, and physical retail costs. Additionally, our made-to-order approach means we never overproduce. Traditional brands often add a 30-40% markup to cover unsold inventory, but since we don't carry that excess cost, you don't have to pay for it.

As a result, you receive garments crafted to the standards of mid-tier European fashion brands, at a fair price that only reflects the true cost of making and delivering the piece directly to you.

5. What if the item doesn't fit or I'm not happy with it?

You have a 30-day right of withdrawal, starting from the day you receive your order.

To initiate a return, simply email your order number to support@avielora.com within 30 days of delivery. Please ensure all items remain unworn, unwashed, with original tags attached, and in their original packaging.

We care about your experience and handle fit or quality concerns on a case-by-case basis. If you are not completely satisfied, please reach out so we can work together to find a solution that works for you.

6. Are my items covered by a guarantee?

Yes — every Avielora piece comes with our 100-Day Quality Guarantee. If your item develops a quality or craftsmanship defect within 100 days of delivery under normal use, we will repair or replace it free of charge — or, if the piece is sold out, issue full store credit.

This covers manufacturing defects and material faults (not normal wear, accidental damage, or improper care). Just email support@avielora.com with your order number and a photo. This is separate from — and in addition to — your 30-day return right.

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